8400 Privacy Policy — How We Protect Your Information

1. Information We Collect

When you register and use the 8400 platform, we collect the following categories of information:

Account Information: Full name, mobile number, email address, date of birth, and encrypted password. This information is required to create and verify your account, and to ensure only the authorised account owner can access it.

Payment Information: Deposit and withdrawal transaction details in MYR — including the payment method used (FPX or TNG eWallet), transaction amount, and timestamp. We do not store credit card numbers or full banking details directly; all processing is handled through certified third-party payment providers.

Device & Browser Information: IP address, device type, operating system, browser type and version, and screen resolution. This data is used to ensure the platform functions correctly on your device and to detect suspicious activity.

Usage Data: Records of pages visited, session duration, games played, bets placed, and in-platform actions. This data helps us understand how users interact with the platform for continuous improvement.

2. How We Use Your Information

Information collected by 8400 is used for the following legitimate and necessary purposes:

• Account Management: Creating, verifying, and maintaining user accounts; processing login requests and identity verification.
• Transaction Processing: Processing deposits and withdrawals in MYR; verifying payments; managing digital wallets within the platform.
• Platform Security: Detecting and preventing fraud, money laundering, hacking, and platform abuse.
• Service Communications: Sending important notifications about your account, service updates, or customer support responses.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to online entertainment platform operators in Malaysia.
• Platform Improvement: Analysing usage patterns in aggregate (not at the individual level) to improve the functionality and user experience of the 8400 platform.

8400 will not use your personal information for third-party marketing without your explicit consent.

3. Cookies and Tracking

The 8400 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.

Essential Cookies: Required for basic platform functions such as login authentication, session management, and account security. Without these cookies, the platform cannot operate properly.

Performance & Analytics Cookies: We collect information on how users interact with the platform to help us understand usage patterns and improve overall performance. Data is collected in aggregate form and does not identify individual users.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the login functionality and account security of the 8400 platform.

4. Data Storage, Security & Sharing

Data Retention: Your personal information is stored on secure servers with strict access controls. We retain data for as long as your account is active or as long as necessary for the purposes stated in this policy, as well as to meet legal obligations following account closure.

Security Measures: 8400 applies SSL/TLS encryption to all data transmissions, hashes passwords using robust methods, and continuously monitors for suspicious activity. Access to users' personal data is restricted to staff with a legitimate business need only.

Sharing with Third Parties: 8400 does not sell or rent users' personal information to third parties for marketing purposes. We only share limited data under the following conditions:

• With payment providers (FPX, TNG eWallet) to process your financial transactions.
• With the relevant authorities when required by law or court order.
• With technical service providers bound by strict confidentiality agreements.

All third parties that receive 8400 user data are required to uphold security and privacy standards equal to or higher than our own.

5. User Rights — Access, Correction & Deletion

As an 8400 platform user, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be made via our support email.
• Right to Correction: If any of your personal information is inaccurate or out of date, you have the right to request a correction. Basic details can be updated directly from your account profile settings.
• Right to Erasure: You may request the deletion of your account and associated personal data, subject to applicable legal retention obligations. Deletion requests will be processed within 30 business days.
• Right to Restrict Processing: In certain situations, you may request us to limit how we use your data while a dispute is being resolved.

To exercise any of the rights above, please contact the 8400 support team by email at [email protected] stating your request clearly.

Privacy Policy Contents

• 1 Information Collected
• 2 How We Use Your Information
• 3 Cookies & Tracking
• 4 Storage, Security & Sharing
• 5 User Rights
• 6 Policy Changes & Contact Us

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